Frequently Asked Questions
Here, you’ll find answers to the most common questions about our dog waste removal services. We aim to provide you with all the information you need to make your experience with us and hassle-free. If you have any other questions, feel free to reach out to our friendly team!
Ours standard service includes thorough pet waste removal throughout the backyard, including the side yard areas that are commonly part of the backyard space. If your dog uses additional areas of the property (such as the front yard or other designated sections), we're happy to service those areas as well. Just let us know at the time of booking or before your scheduled visit so we can ensure everything is properly covered. Our goal is to make sure your outdoor space is spotless, so you can enjoy a clean and poop-free yard. Book your service today and let us take the 'doo' out of 'poo'!
Yes! We do it all year round! Whether it's summer, winter, fall, or spring, we are dedicated to keeping your outdoor space clean and poop-free. Our enthusiastic team is always ready to take the 'doo' out of 'poo,' ensuring your yard remains tidy regardless of the season. So, you can book our services anytime and rest assured that we will handle the mess for you.
We prioritize both the cleanliness and safety. We rigorously clean all of our equipment and shoes between visits using kennel grade disinfectants. This ensures that each visit is as sanitary as possible and that no harmful pathogens are transferred between properties.
Our pricing structure is designed to be flexible and fair based on several key factors. For our standard pet waste services, costs are determined by the frequency of visits (weekly, twice weekly, or biweekly) and the number of dogs. This allows us to tailor our services to meet your specific needs while ensuring you only pay for what you require. *For some customers with larger yards or properties pricing may change after a field Tech's on site evaluation to account for service time requirements. Additionally, we offer premier services like the "You Scoop, We Haul" Bucket Program and Yard Deodorization at fixed prices, regardless of the circumstances. This means you can enjoy these specialized services with transparent and predictable pricing. Rest assured, at We Doo Poo, we aim to keep your outdoor spaces clean and hassle-free, one scoop at a time!
No, we understand the importance of flexibility and convenience for our customers. That's why we offer our waste management services on a month-to-month subscription basis. This means you can start, pause, or cancel your subscription at any time without worrying about long-term commitments or contracts. Our aim is to keep your outdoor space clean and hassle-free, one scoop at a time, without locking you into a rigid service plan. Whether you need temporary assistance or ongoing maintenance, our services are designed to adapt to your needs, giving you the freedom to manage your subscription as you see fit. Book your service today and experience the convenience of a flexible, no-contract solution!
The default disposal method after each clean up is as follows: We double-bag collected pet waste, tie or knot the bags (to prevent leakage and minimize odor) and toss the secured bag on site in the customer's trash. If the customer desires to have collected pet waste hauled away, we will be happy to do so upon request at no additional cost. If the customer wants continuous hauled away pet waste it is recommended to contact us so we can make note of it for all future services.
We absolutely love dogs! For the safety and efficiency of our services, we prefer to work with your furry friends secured in a designated area of your home or property. This ensures we can provide quick and thorough poop scooping. However, if your pup is friendly and not aggressive, we are happy to work with them in the yard during our poop scooping services. For yard deodorization, though, we kindly ask that all dogs be kept inside until the yard is dry, which typically takes about 15-20 minutes. This helps ensure both your dog's safety and the effectiveness of our deodorizations efforts. Thank you for your cooperation!
We understand the importance of keeping your outdoor space clean and pleasant. We offer flexible scheduling options to suit your needs. While you can certainly request a specific day for our waste management services, please note that availability may vary. If your desired day isn’t feasible due to scheduling constraints, we will work with you to find an alternative that still meets your needs. Our goal is to ensure your satisfaction while maintaining a clean environment for your property. Book your service today, and let us take the 'doo' out of 'poo'!
We make scheduling and managing your waste removal services simple and convenient. While we don't provide exact arrival times, you can pick a day that works best for you when you sign up. On that selected day, we will route your home into our daily stops. To ensure you’re well-prepared for our visit, we will send you an "on the way" text notification 30 minutes to an hour prior to our arrival. This gives you ample time to unlock any gates or secure pets, ensuring smooth and efficient service. Our goal is to keep your outdoor space clean with minimal disruption to your daily routine.
The You Scoop, We Haul program is designed for pet owners who prefer to handle daily scooping themselves while leaving the hauling and sanitation to us. There is a one time set up fee of $20 and a monthly service fee of $60. We provide everything you need to get started, including a 7-gallon bucket with a secure lid and a trash bag to line the bucket. You simply scoop your pet's waste and dispose of it directly into the lined bucket. Once per week, one of our technicians will visit your property to empty the bucket, clean & sanitize if necessary, along with installing a fresh trash bag liner. If your household's weekly pet waste exceeds the capacity of one 7-gallon bucket, you can request additional buckets at any time. The set up fee for additional buckets is waived and each additional bucket will be an additional $10 per month. Example if you add one extra bucket to a home already using one bucket, your total monthly fee would be $70 per month. If the amount of excess weekly pet waste does not warrant the need for an extra bucket, We'll be happy to supply you with an extra trash bag to sit along side of your bucket for us to haul away at no extra cost. This program offers a clean, convenient, and odor-controlled solution-without the hassle of hauling pet waste or having pet waste stink up your trash!
Yes, We Doo Poo thoroughly vets all field technicians through proven third-party background check providers, to ensure they are trust worthy and risk-averse during the interview process, and randomly throughout their employment with our company. This guarantees that only reliable professionals are allowed on your property, maintaining the highest standards of safety and service.
Yes, We Doo Poo accepts cash payments; however, customers wishing to pay by cash must first contact us through an online quote request or reach out via our company email or phone number to arrange the payment process. Please note that all invoices, regardless of payment method, must be paid in full on or before their due date to ensure your home’s sanitation service is scheduled without delay. This policy helps us maintain efficient service.
At We Doo Poo, we understand that life can bring unexpected changes, such as a dog passing away, getting lost, or other circumstances that reduce the number of dogs in your home. We are committed to being flexible and compassionate in these situations. If your multi-dog service plan needs adjustment due to a decrease in dogs, simply contact us, and we will promptly revise your plan and pricing to reflect the current number of dogs you have. This ensures you only pay for the service you need while continuing to enjoy a clean and sanitary outdoor space.